Listening To Customers Course in South Africa

About This Listening To Customers Training Course in South Africa

Listening To Customers Course in South Africa

Listening skills are often disregarded and not taken seriously because it’s just “easy” to do. However, the true essence of listening requires a conscious effort of the mind and even other senses aside from hearing. Listening skills for customers will help you get to the information needed quickly and improves your rapport with the customer.

Who Should Attend This Listening To Customers Course in South Africa Workshop

This Listening To Customers Course in South Africa workshop is ideal for anyone who would like to gain a strong grasp and improve their Listening To Customers.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Listening To Customers Training Program in South Africa

The ideal group size for this Listening To Customers course in South Africa is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Listening To Customers Skills Course in South Africa

The duration of this Listening To Customers Course in South Africa workshop is 2 full days. Knowles Training Institute South Africa will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

  • 2 Full Days

  • 9 a.m to 5 p.m

Listening To Customers Course in South Africa Objectives

Below is the list of course objectives of our Listening To Customers course in South Africa

  • Importance of listening to your customers
  • Is the customer always right?
  • Why people stop listening
  • The main difference between listening and hearing
  • When to interrupt
  • Avoiding all distractions
  • Asking pertinent questions
  • Summarizing what the customers have said
  • Remembering the golden rule of listening

Listening To Customers Course in South Africa Value Added Materials

Each participant will receive the following materials for the Listening To Customers course in South Africa

Listening To Customers Course in South Africa Learner’s Guide

Listening To Customers Course in South Africa Handouts

Listening To Customers Course in South Africa PPT Slides Used During Course

Listening To Customers Course in South Africa Certification

Each course participant will receive a certification of training completion

Listening To Customers Course in South Africa Fees

There are 3 pricing options available for this Listening To Customers training course in South Africa. Course participants not in South Africa may choose to sign up for our online Listening To Customers training course in South Africa.

Upcoming Listening To Customers Training Course in South Africa Schedule

Contact us for the latest Listening To Customers course in South Africa schedules:

Email: [email protected]

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      • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

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      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

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