Dealing with Difficult Personalities Training Courses in South Africa

Our corporate training course is also available in Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, East London, Kimberley, Polokwane, Nelspruit, Pietermaritzburg, George, Rustenburg, Upington, Middelburg, Stellenbosch, Richards Bay, Somerset West, Paarl, Klerksdorp, Vereeniging, Krugersdorp, Welkom, Benoni, Boksburg, Randburg, Roodepoort, Soweto, Vanderbijlpark, Secunda, Tzaneen, Phalaborwa, Ladysmith, Newcastle, Grahamstown, Knysna, Hermanus, Mossel Bay, Jeffreys Bay, Oudtshoorn, and the Drakensberg region.

Dealing with difficult personalities is a challenge many professionals face in the workplace, and it can greatly affect team dynamics and productivity. The Dealing with Difficult Personalities Training Courses in South Africa are designed to help you manage challenging individuals with confidence and skill, ensuring you maintain harmony and achieve positive outcomes, even in difficult situations. 

This course provides practical strategies for identifying different types of difficult personalities and offers actionable tools to handle them effectively. You will learn how to remain composed, communicate effectively, and create solutions that work for all parties involved, fostering a more collaborative and productive work environment. 

What sets this course apart is its emphasis on emotional intelligence and conflict management, crucial skills that will help you address personal differences with professionalism. Whether you’re in a leadership role, a team member, or in a client-facing position, this training will empower you to handle difficult personalities with ease and poise. 

Enrol in the Dealing with Difficult Personalities Training Courses in South Africa and learn how to navigate challenging interpersonal dynamics. By the end of this course, you will have the tools and confidence to effectively manage difficult personalities and contribute to a healthier, more productive workplace. 

Who Should Attend this Dealing with Difficult Personalities Training Courses in South Africa

The Dealing with Difficult Personalities Training Courses in South Africa are suitable for anyone who interacts with people in a professional environment, especially those who encounter challenging personalities regularly. 

  • Managers and Team Leaders 
  • HR Professionals 
  • Supervisors and Department Heads 
  • Customer Service Representatives 
  • Sales and Account Managers 
  • Project Managers 
  • Business Owners and Entrepreneurs 
  • Frontline Staff and Administrators 
  • Team Members working in collaborative environments 
  • Professionals in high-stress, client-facing roles 

Course Duration for Dealing with Difficult Personalities Training Courses in South Africa  

The Dealing with Difficult Personalities Training Courses in South Africa offer flexible training durations to suit your needs and schedule. 

  • 2 Full Days
  • 9 a.m to 5 p.m

Course Benefits of Dealing with Difficult Personalities Training Courses in South Africa

The Dealing with Difficult Personalities Training Courses in South Africa will provide you with the essential tools to manage and communicate effectively with individuals who may otherwise present challenges in the workplace. 

  • Learn how to identify different types of difficult personalities 
  • Develop emotional intelligence to manage difficult situations 
  • Enhance your communication skills for resolving conflict 
  • Improve your ability to maintain composure in challenging situations 
  • Build stronger, more effective relationships with colleagues and clients 
  • Learn strategies to reduce stress and avoid escalation in difficult interactions 
  • Gain confidence in handling high-pressure conversations 
  • Promote a more positive and collaborative work environment 
  • Understand the root causes of difficult behaviour and how to address them 
  • Strengthen your leadership skills by managing difficult personalities 

Course Objectives for Dealing with Difficult Personalities Training Courses in South Africa 

The Dealing with Difficult Personalities Training Courses in South Africa are designed to help you develop strategies and techniques to manage difficult personalities with professionalism and ease 

  • Learn how to apply practical communication techniques in real-world scenarios 
  • Master the core principles of effective communication, including clarity, brevity, and impact 
  • Build confidence to speak and present to various audiences 
  • Develop strategies to manage and resolve conflicts through communication 
  • Understand the latest trends in communication and how they impact professional environments 
  • Strengthen your listening skills for more effective conversations 
  • Enhance your ability to communicate with empathy and emotional intelligence 
  • Develop strategies to communicate persuasively and influence others 
  • Learn how to manage your body language and non-verbal cues effectively 
  • Build the skill to adapt your communication style to diverse audiences 
  • Increase your ability to network and build strong professional relationships 
  • Refine your communication style through constructive feedback  

Course Content for Dealing with Difficult Personalities Training Courses in South Africa

The Dealing with Difficult Personalities Training Courses in South Africa provide a comprehensive approach to understanding and managing difficult personalities in the workplace. 

  1. Understanding the psychology behind difficult personalities  
    • The underlying causes of difficult behaviours 
    • Different personality types and their impact on workplace dynamics 
    • Identifying the triggers of difficult behaviour 
  2. Identifying and addressing various types of difficult behaviours 
    • Passive, aggressive, and passive-aggressive personalities 
    • Narcissistic and manipulative behaviours 
    • Strategies for dealing with stubborn or resistant individuals 
  3. Mastering the art of staying calm and composed in challenging situations
    • Techniques for controlling emotional reactions 
    • The power of pause: why taking a moment helps 
    • Practising mindfulness to maintain composure 
  4. Enhancing active listening skills to defuse tense situations 
    • The importance of listening to understand, not to respond 
    • Techniques for validating others’ emotions 
    • How to use reflective listening to ease tension 
  5. Developing strategies for clear and effective communication 
    • How to communicate assertively without aggression 
    • Setting clear expectations and boundaries 
    • Using “I” statements to avoid sounding accusatory 
  6. Managing your emotions in stressful interactions 
    • The role of emotional intelligence in handling conflict 
    • Recognising emotional triggers and staying in control 
    • Techniques for staying neutral and objective during difficult conversations 
  7. Establishing boundaries with difficult personalities 
    • How to set firm, yet respectful boundaries 
    • The importance of saying “no” effectively 
    • Managing expectations to reduce frustration 
  8. Practical tools for resolving conflicts without escalation 
    • Approaches for mediation and negotiation 
    • Identifying common ground to resolve conflicts amicably 
    • Techniques for de-escalating heated situations 
  9. Improving your ability to negotiate and influence challenging individuals
    • The power of persuasion and how to use it effectively 
    • Strategies for negotiating with difficult personalities 
    • How to influence people without creating resistance 
  10. Building confidence in dealing with difficult customers, clients, and team members 
    • Role-playing exercises to prepare for difficult interactions 
    • Gaining confidence through practice and reflection 
    • Recognising the value of patience and perseverance 
  11. Transforming negative interactions into positive outcomes 
    • Turning conflict into an opportunity for growth 
    • The art of finding win-win solutions 
    • How to rebuild trust after a difficult interaction 
  12. Strengthening problem-solving skills to address difficult situations  
    • Developing a systematic approach to solving conflict 
    • Using critical thinking to identify the root cause of problems 
    • Collaborative problem-solving techniques for teams 

Course Fees for Dealing with Difficult Personalities Training Courses in South Africa

The Dealing with Difficult Personalities Training Courses in South Africa offer several pricing options to cater to different needs. 

  • USD 679.97 For a 60-minute Lunch Talk Session. 
  • USD 289.97 For a Half Day Course Per Participant. 
  • USD 439.97 For a 1 Day Course Per Participant. 
  • USD 589.97 For a 2 Day Course Per Participant. 
  • Discounts available for more than 2 participants.

Upcoming Course and Course Brochure Download for Dealing with Difficult Personalities Training Courses in South Africa

Stay informed about the next training sessions and get a brochure to learn more about the course details. 

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