Customer Telephone Techniques Course in South Africa

About This Customer Telephone Techniques Training Course in South Africa

Customer Telephone Techniques Course in South Africa

Customer-facing roles are a test of how versatile an employee can handle different types of customers, especially via telephone. Often as initial contact with the company, telephone conversations with customers need to be professional, with a light tone of voice and proper speech that encourages the customer to speak without hesitation.

Who Should Attend This Customer Telephone Techniques Workshop in South Africa

This Customer Telephone Techniques Course in South Africa workshop is ideal for anyone who would like to gain a strong grasp and improve their Customer Telephone Techniques.

  • All Staff Within An Organisation

  • Managers

  • Team Leaders

  • Executives

  • Assistants

  • Officers

  • Secretaries

Group Size For This Customer Telephone Techniques Training Program in South Africa

The ideal group size for this Customer Telephone Techniques course in South Africa is:

  • Minimum: 5 Participants

  • Maximum: 15 Participants

Course Duration For This Customer Telephone Techniques Skills Course in South Africa

The duration of this Customer Telephone Techniques Course in South Africa workshop is 1 full day. Knowles Training Institute South Africa will also be able to contextualised this workshop according to different durations; 2 full days, half day, 90 minutes and 60 minutes.

  • 1 Full Day

  • 9 a.m to 5 p.m

Customer Telephone Techniques Course in South Africa Objectives

Below is the list of course objectives of our Customer Telephone Techniques course in South Africa

  • Produce Great Customer Service to Customers.
  • Recognize & Improve Telephone Etiquette & Manners.
  • Customer-focused Communication & Listening Skills.
  • Display a Confident & Professional Image over the Phone.
  • Importance of Tonality Over the Phone.
  • Essential Telephone Etiquette & Manners.
  • Manage Stressful & Difficult Situations over the Telephone.
  • Moments of Truths – Interactions with Customer.
  • Overcome Common Mistakes in handling Phone Calls.
  • Emotional Intelligence and Customer Service.
  • Managing High Work Volume & & Managing Calls During Peak Hours.
  • Scenario Planning for Difficult Customer Service Situations.

Customer Telephone Techniques Course in South Africa Value Added Materials

Each participant will receive the following materials for the Customer Telephone Techniques course in South Africa

Customer Telephone Techniques Course in South Africa Learner’s Guide

Customer Telephone Techniques Course in South Africa Handouts

Customer Telephone Techniques Course in South Africa PPT Slides Used During Course

Customer Telephone Techniques Course in South Africa Certification

Each course participant will receive a certification of training completion

Customer Telephone Techniques Course in South Africa Fees

There are 3 pricing options available for this Customer South Africa may choose to sign up for our online Customer Telephone Techniques training course in South Africa.

Upcoming Customer Telephone Techniques Training Course in South Africa Schedule

Contact us for the latest Customer Telephone Techniques course in South Africa schedules:

Email: [email protected]

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      • Post Training Support: A vast majority of training does not have any effect beyond 120 days. To work, training has to have a strong pre- and post-training component. Post-training reinforcement helps individuals to recall the understanding and ask questions.

      • Blended Learning: Learning does not occur in the classroom. Virtually everybody prefers distinct ways of learning. Successful learning should have a multi-channel, multi-modal strategy.

      • We Understand The Industry: We’ve got a profound comprehension of the business, business design, challenges, strategy and the that our participants are in and have designed the courseware to cater to their professional needs.
      • Course Content: Knowles Training Institute’s material is relevant, of high quality and provide specific learning results. Participants will leave the training course feeling as they have gained a strong understanding and will also be in a position to execute what they have learned sensibly.
      • Course Development — The workshop modules follow a systematic and logical arrangement. This structure helps to ensure that the course material allows the facilitators to deliver the course in a logical arrangement. Consider the subjects as building bricks into learning, our facilitators slowly build towards a comprehensive picture of this entire topic.

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      Alternatively, give us a call to have one of our training consultants contact you. Our corporate training courses can be contextualized to meet your organization’s training needs. Leverage on our large pool of professional trainers and consultants for your organization’s training needs.

      Email: [email protected]

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